06/18/16 – Have already been a faithful, frequent flyer shopper for over 30 many years. I h ave by no means seen these kinds of poor shopper service and apathetic attitudes from AA workforce. At this time sitting at Miami Worldwide, on a transparent sunny saturday morning, touring with 2 younger little ones endeavoring to reach Asheville with your airlines (history locator: WCEARA), but our flight to Charlotte was quickly delayed, resulting in us to overlook our flight to Asheville, all other flights are total, we have been sent BACK via security mainly because your staff on the gate couldn’t (or wouldn’t), help us (which was exciting), then had to operate back again Prior to we could get into the ticket counter as the flight departure was bumped back up!
I are an AA customer for more than twenty five years. Your service happens to be disappointing to state the minimum. It truly is in all parts of service from check in to , tavel to baggage managing.
I will say she(AA) observed a afterwards flight for me on One more airline,which I so appreciated,but she definitely could have far more nice in working with me.
I’m creating to precise how discontent I'm Using the way American handled flights on April 29, 2016. My flight 3848 intending to Memphis, TN from DCA was cancelled following remaining delayed four six hrs. I was traveling into a rehearsal supper and a wedding the following day and I missed both occasions. The following day I needed to fly to charlotte then to Memphis and also to prime it off bag didn’t come about the flight with me and I don’t know why.
I known as AA this early morning and I had been notified they found the car seat in NYC. It will probably be leaving NYC this afternoon and we be at my home sometime nowadays or tomorrow.
Just two months back I had a flight from albany Ny to turtle Seaside with quit in Charlotte we landed 1 hour 20 minutes afterwards we hook up on the terminal I had two hours lay around I operate from a person conclude to the opposite to my gate the aircraft remains to be connected but the person reported I needed to drop by customers service they explain to me there isnt any rooms nascar is in town needed to camp out I the airport until early morning she explained they need to have delayed that flight food items courts are shut I however had time for you to get on but she walked away I don’t Believe I will fly American anymore we nevertheless had time
If I can try this, why can’t do this? Right here’s a recommendation. Considering that the brokers simply cannot see USAIR, why not give them use of the net to allow them to see available USAIR flights? There have been various USAIR flights that might have cared for no less than half with the people that necessary to flights.
Very last thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I'm able to’t show you plenty of about the wonderful service I received. I requested a wheelchair for both equally airports as well as chair and attendants had been ideal there and went previously mentioned and outside of the decision to duty.
having said that ihave not been privileged to recover seats on British airways Element of my flight.My locator no. is AUOANL.My spouse is amazingly disappointed immediately after currently being loyal to American for more than twenty years.
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Please convey to me how this can news be solved. I do enter the right precheck selection about the reservation sort and the customer service agent has also Test it. This doesn't use great relations by using a purchaser who flies 8 to ten situations a yr.
I had been on AA flight 487 yesterday likely from San Diego to Charlotte. I just need to praise a flight attendant that went outside of the everyday routines of her job. She was so polite & friendly and willing to share her encounters as well as make me experience far more comfy.
Unfortunately because of weather I was not able to get out of the tri metropolitan areas on time this past 7 days. Even so I'm extremely annoyed with American Airways consumer service.
I've flown your airline two times in the final twelve months and experienced a person person that actually works for me to fly past 7 days over a non halt flight you fellas can’t even get yourself a non stop flight in time.