After we eventually been given an e mail response from American Airways, the overall response time was approximately one hour. Although we waited an hour, we did receive many responses to our initial problem:
having said that ihave not been privileged to improve seats on British airways Section of my flight.My locator no. is AUOANL.My wife is incredibly let down soon after currently being loyal to American for more than twenty years.
AA shed my baggage in Miami by not having it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to check status. It took 3 times to obtain my baggage and I needed to journey to Panama Metropolis Aprt for getting my luggage after Tallahassee Aprt received it and despatched it to Atlanta then to Personal computer by Delta.
American Airways has the worst shopper service of all Airways I've Utilized in my 63 several years. My wife’s anniversary earrings had been stolen away from her suitcase on June 20, 2013 and Buyer service has REFUSED to Get in touch with us back following reporting the thief the day it happened.
I like AA but you should be sure they ensure such things as the enjoyment and other items are totally checked…..specifically for the extensive haul.
Two weeks ago we received the awful news that our 12 calendar year aged grandson were hit by a truck and killed. We needed to get from PA to CA as swiftly as is possible. It was Thankagiving week, the worst 7 days on the yr to journey by way of Hotwire, we were in a position to get reservations the following early morning on American, not the airline on which we ordinarily vacation.
Just flew The united states Airways through american eagle….had the rudest flight attendant at any time….Yet another passenger was javing thoughts on connecting flight …she was so worried lacking it…flight attendant was so rude and no help….she was unpleasant to passengers total serving beverages…..we sat for twenty minutes ready foe gate when landing in chicago…many of us needed to uae restroom…she snapped at folks whenever we attempted to use restrooms.
So base line…..unless you come back to me with some kind of thing to consider, you’ll under no circumstances see me yet again.
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I might have not believed I would have stolen things from our baggage. At this second I am really upset regarding how your staff members in the airport in Cancun went by means of my baggage and stole 2 charge cards and employed them. I am needing to wait around to use our accounts because of this For additional then per week. I also acquired a phone yesterday from my town library relating to a one who referred to as them to check with me if I had lost products.
I've expended several hours on the mobile phone endeavoring to untangle a mistake created in creating reservations with American Airways online. Just after under-going every one of the methods in reserving a flight for my family of 3 (Brian, Marcela & Lorenzo Hawk) and introducing my charge card no. to pay for The three flights, I did not have a confirmation, but a window on my display screen that said “This website page can not be exhibitedâ€. I took that to indicate the transaction didn't undergo, so I started out all over again with a special travel agency.
On Oct twentieth of this calendar year I had the regrettable chance to fly American Airlines from Myrtle Beach front to Jackson with the final leg staying from Washington the Jackson. This was an eight pm flight (AA3879) which must have been a silent and relatively enjoyable flight At the moment of evening but was became pure misery by a rude and unhelpful attendant. I didn’t get her identify mainly because her tag was turned backward but since she was the only real attendant over the aircraft her identity shouldn’t be far too challenging to kind out. As I compose this I understand the futility of my criticism because I'll occur off sounding similar to a disgruntled passenger who exaggerates a story to make a degree. Be that as it may, I'll inform you what transpired understanding which the fellow sitting close to me as well as the girls over the aisle can verify what I say. The 2 ladies over the aisle operate with me and as we deplaned designed the comment that “she absolutely experienced it in for you personallyâ€. I take care of a Specific investigations unit for an insurance company. We experienced absent to Myrtle Beach for your seminar and had to come back by way of Washington. Our flight wasn't full but was probably eighty to 85 p.c of potential. I'd the aisle seat of 10C. My seatmate was a good young gentleman that I'd personally describe as strong. He was about 5 foot nine inches and weighed 350# or so. He did all he could to confine himself to his Room permitted but some items just don’t do the job. The center armrest don't just wouldn't appear down but could not even be seen because it was halfway of his right shoulder. Though I am not substantial, I'd to take a seat at an unpleasant angle to suit inside the seat due to the fact his correct facet would have been behind my remaining shoulder if I tried to sit normally while in the seat. My approach was to make sure the plane experienced boarded so as not to get someone else’s seat and after that shift to a more at ease seat. I'd my eye on the window seat two rows up which was an exit row. A smallish lady sat inside the aisle seat and we might have all been relaxed. Here's in which things collapse. As I had been looking forward to the doorways to shut I was seeking up the aisle and noticed the attendant go over to Stacy Pickering, our point out auditor who I took place to grasp, and say anything to him and movement to an empty row several rows guiding him. He thanked her and got up to move on the seat the attendant pointed him to. I listened to the doors near and a few minutes later on the attendant walked into the back again And that i requested In the event the plane was completely boarded.
I’m no positive who to ship this message to…This is actually the only electronic mail I could come across. I felt that 85% with the agents Doing the job amongst LGA and JFK between 8/nine and 8/ten were being incredibly unfriendly. My husband and I ended up scheduled to fly from LGA to CMH eight/9 over the 6pm flight. Due to weather it absolutely was delayed and right after sitting down over the Tarmac for over two hrs was in the long run xld. Easy useful reference to understand. I will say the flt team was particularly accommodating, helpful and exciting. On the other hand when we waited in line we had been at some point handed new boarding passes with practically nothing reported by the man carrying a vest Having said that “managerâ€â€¦he did say This is actually the 1st and only solution (eight/ten at 815pm). We took it and stayed within the airport to see about standby possibilities the next morning when gate agents returned. If the brokers returned (we if training course have been awake 24 hrs at this time) they stunned us by declaring that our alternate return was booked from JFK not LGA…great of somebody to tell us this critical depth!
Luis not simply obtained us with a flight but update to top quality. This was an enormous handle for us. The flight quantity was AA2386 in the event that I spelled Luis’s last name wrong.